Q: "Why are there no prices displayed on your website?"
A: Our minimum order value is £75.00 due to every single one of our products being custom-made. Every material, every ink, every adhesive type and every printing technique has a varied combined production cost. As much as we'd like to give you an instant basic cost, to remain competitively priced and sticking to our organisational ethics our free tailored quotations always aim to be back to you within the first 24 hours.
Q: "Is delivery included in your prices?"
A: This can vary depending on the size of the order, our customers occasionally arrange their own carriage or collect from our HQ themselves. However, we have a great relationship with local logistics companies so we can arrange delivery for you and get your urgently needed labels directly to your door with minimum fuss. Our quotations we provide will state whether carriage is included or not, giving you all the relevant information right from the beginning.
Q: "Do your prices include V.A.T?"
A: No, our prices do not include V.A.T.
Q: "I am based outside of the UK, can I still order from you?"
A: Of course, we do have a growing number of overseas customers and we have been increasingly exporting our labels for markets abroad. We can send our products to most of the major countries in the world, ensure they are suitably packed for the journey and arrange all the export documentation for your convenience. The delivery costs for our export orders will be quoted once the labels have been produced and we will always ask for your approval of export costs before we go ahead with the despatch. Alternatively if you prefer to, you can organise collection of the goods yourself.
Q: "How do I place an order?"
A: Simple stuff, just contact any member of our friendly sales team ready with your label dimensions or quote reference to place an order. You can contact us by telephone, e-mail, social media or you can wipe the dust off the old fax machine again.
Q: "How long will my labels take to be created?"
A: We turn around our projects within 7-10 working days for us to get your labels completed and delivered. We believe in "more haste, less speed" and have been known in some cases to turn our clients projects around in an even shorter time than that but we like to keep our promises and our products to be nothing short of perfect.
Q: "How do I pay for my order?"
A: The majority of our customers set up an account with us that we can credit, we also accept cheque and BACS transfer. Alternatively, you can ask us directly for our bank details should you need them.
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